refunds

Please note that we do not provide a refunds or exchanges based on change of mind. While extreme care is taken while making and packing your orders, if in the unlikely event you have received an item that is damaged, please email us at hello@theshelfstudio.com.au within 48 hours of receiving your package. Please include a photo of the product and your order number and we will provide a replacement of the item if available.

SHIPPING + ORDERS

 Standard and Express options are available at checkout, shipping costs are calculated depending on the weight of your items. Free shipping is available for all orders over $100, this is applied automatically. Please note you may have to keep clicking through to see the discount.

We aim to ship all orders within 1-3 business days however please allow up to eight business days as your items are made to order. We do not provide updates on when your order is made, especially during busy periods. A tracking number and email will be provided once your order has been fulfilled.

Please refer to Australia Post website or your tracking number for shipping timeframes.